Flowers & Orders
Your Questions, Answered
From choosing the right bouquet to arranging delivery, here’s what you need to know about ordering from Awan Elsaada Flowers.
Do you offer same-day flower delivery?
Yes! Same-day delivery is available for orders placed before our daily cutoff time. Contact us to confirm availability for your delivery area.
Can I customize my bouquet or arrangement?
Absolutely! Tell us your preferred flowers, colors, budget, and occasion. We’ll help create a personal arrangement, subject to flower availability.
Are your flowers fresh?
Yes. We carefully select fresh flowers and arrange each bouquet by hand, so your gift arrives looking beautiful.
How do I place an order?
Browse our flowers and arrangements, choose your favorite, and complete your order at checkout. If you need help choosing, contact us—we’re happy to help.
Where can I visit your branches?
You can visit Awan Elsaada Flowers in Madinaty and Rehab. Contact us for the exact locations and opening hours.
Payments & Refunds
Paying for Your Order
Find answers to common questions about payments, order confirmations, and refund requests.
Which payment methods do you accept?
The available payment methods are displayed at checkout. Choose the option that works best for you when placing your order.
Where can I see the total cost?
Your order total, including any applicable delivery charges, is shown at checkout before you complete your payment.
What should I do if my payment fails?
Check that your payment details are correct and try again. If the issue continues, try another available payment method or contact your payment provider.
What if I’ve been charged but haven’t received a confirmation?
Check your spam or junk folder first. If you still can’t find your confirmation, contact Awan Elsaada Flowers with your name, order date, and payment reference so we can help check your order. Never share your full card number or security code.
How can I request a refund?
Contact us with your order number and a brief explanation of the issue. Our team will review your request under our refund policy and guide you through the next steps.