Shipping policy

Awan Elsaada Flowers delivers fresh flowers, arrangements, and selected gifts within our confirmed service areas in Egypt.

Delivery Areas

We deliver to: Cairo.

For an address outside these areas, please contact us before ordering so we can confirm whether delivery is available.

Delivery Times

Same-day delivery is available for eligible orders confirmed before 8 PM, subject to product availability and delivery capacity.

Our usual delivery window is [insert confirmed delivery timeframe]. Any date or time slot agreed for your order will be communicated during checkout or order confirmation.

For urgent or time-specific deliveries, contact us before placing your order. Please do not assume that a requested time has been accepted until we confirm it.

Delivery Charges

Delivery charges depend on the destination and are shown before you complete your purchase. Any additional charge for a special delivery arrangement will be explained and agreed in advance.

Recipient Information

Please provide the recipient’s full name, accurate phone number, complete address, and any necessary building or access instructions.

For gift deliveries, please ensure that the recipient or an authorized person can receive the order.

Unsuccessful Delivery Attempts

If we cannot complete delivery because of an incorrect address, unavailable recipient, or access difficulty, we will contact you to discuss the next steps.

Any additional delivery charge will be explained and agreed before another attempt. Your rights under applicable law remain unaffected.

Delays and Delivery Problems

If a delay affects your order, we will communicate with you and discuss the available options.

If we cannot fulfil an agreed delivery, any cancellation or refund will be handled in accordance with our Return and Refund Policy and applicable law.

Please inspect the order on arrival and report missing, incorrect, or damaged items promptly.

Branch Collection

If branch collection is available for your order, we will confirm the collection location and ready time. Please wait for that confirmation before visiting.