Website Operator

This website is operated by:

Registered business name: Ahmed Ellithy
Trading name: Awan Elsaada Flowers
Legal form: Flower shop

Contact Details

Email: Awanelsaada@gmail.com
Phone: +20 110 253 1200

Hosting and E-Commerce Platform

Our online store uses Shopify’s e-commerce platform. Products are sold by the business identified above, rather than by Shopify.

Intellectual Property

Our original website content, photographs, branding, text, and designs are owned by us or used with permission. Commercial reproduction or reuse requires authorization from the relevant rights holder, except where permitted by law.

Website Information

We aim to keep product and business information accurate. If you identify an error, please contact us.

Our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy provide further information about using this website and placing orders.

Nothing in this notice limits any mandatory consumer rights under applicable Egyptian law.

Store-Specific Privacy Information

This section supplements our Privacy Policy and should be read together with it.

Who We Are

[Insert registered business name], trading as Awan Elsaada Flowers, is responsible for the personal information we process for our store operations as described in our Privacy Policy.

Privacy contact: Awanelsaada@gmail.com

Gift Orders and Recipient Details

When you order flowers or gifts for another person, we use the recipient’s name, delivery address, phone number, and relevant delivery instructions to fulfil the order and resolve delivery issues.

Please provide only information needed for the delivery and ensure that you are entitled to share it.

Gift messages are used to prepare the requested card or message. They are not treated as permission to publish customer content or send marketing to the recipient.

Customer Support

If you contact us by email, phone, or WhatsApp, we use the information you provide to respond to your enquiry, assist with your order, and handle complaints or refund requests.

Communication platforms may also process information under their own privacy policies.

Delivery Providers

We share the information necessary to fulfil a delivery with the people or service providers responsible for delivering the order.

Privacy Requests

To ask about your personal information or exercise rights available under applicable law, email Awanelsaada@gmail.com.

We may request information needed to verify your identity. Some records may need to be retained to meet legal obligations or resolve disputes, as explained in our Privacy Policy.